Terms and Conditions

Effective Date: March 4, 2026

Company Name: Lucentum LLC

Website/Application: NoteFlow

Contact Email: contact@lucentum.us

Phone: 210-801-9315

1. Agreement to Terms

By accessing or using the application, website, or related services (collectively, the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, do not use the Service.

These Terms apply to all users, including visitors, registered users, subscribers, and customers.

2. Description of Service

The Service provides software tools that may include, but are not limited to:

• Patient management
• Insurance eligibility verification
• Claims processing and tracking
• AI-assisted documentation
• Communication tools
• Billing and subscription services

Lucentum LLC reserves the right to modify, suspend, or discontinue any feature at any time.

3. Account Registration

To access certain features, you must create an account.

You agree to:

• Provide accurate and complete information
• Maintain the security of your credentials
• Be responsible for all activity under your account

You must notify us immediately of any unauthorized use.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Eligibility

You must be at least 18 years old to use the Service.

If you are using the Service on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

5. Fees and Payments

Certain features may require payment.

You agree that:

• Fees will be disclosed before purchase
• Payments are non-refundable unless otherwise stated
• We may charge per transaction (e.g., eligibility checks or claims)
• Subscription fees may renew automatically unless canceled

We may change pricing with reasonable notice.

Failure to pay may result in suspension of service.

6. HIPAA and Healthcare Disclaimer

If the Service is used in connection with healthcare data:

• You are responsible for compliance with applicable laws, including HIPAA.
• Lucentum LLC acts as a technology provider and does not provide medical, legal, or billing advice.
• The Service does not guarantee insurance approval, claim acceptance, or reimbursement.

Users must verify all submissions before transmission.

7. AI-Generated Content Disclaimer

The Service may include AI-generated content.

You acknowledge:

• AI outputs may be inaccurate or incomplete.
• You are responsible for reviewing and verifying all generated content before relying on it.
• Lucentum LLC is not liable for decisions made based on AI outputs.

8. Acceptable Use

You agree not to:

• Use the Service for unlawful purposes
• Upload malicious code or attempt system intrusion
• Reverse engineer the software
• Interfere with other users
• Submit false insurance or medical information

Violation may result in immediate termination.

9. Data and Privacy

Your use of the Service is also governed by our Privacy Policy.

You retain ownership of your data. However, you grant Lucentum LLC a limited license to process data necessary to provide the Service.

We implement reasonable security safeguards but cannot guarantee absolute security.

10. Third-Party Services

The Service may integrate with third parties including:

• Payment processors
• Insurance clearinghouses
• Communication providers
• AI service providers

Lucentum LLC is not responsible for third-party failures, delays, or data inaccuracies.

11. Intellectual Property

All software, branding, logos, and content provided by Lucentum LLC are protected by intellectual property laws.

You may not copy, modify, distribute, or resell the Service without written permission.

12. Termination

We may suspend or terminate access:

• For violations of these Terms
• For non-payment
• If required by law

You may terminate your account at any time.

Termination does not relieve you of outstanding payment obligations.

13. Limitation of Liability

To the fullest extent permitted by law:

Lucentum LLC shall not be liable for:

• Indirect or consequential damages
• Loss of revenue or data
• Claim denials or reimbursement issues
• System downtime

Total liability shall not exceed the amount paid by you in the preceding 12 months.

14. Indemnification

You agree to indemnify and hold harmless Lucentum LLC from claims arising out of:

• Your misuse of the Service
• Your violation of law
• Incorrect data submissions
• Breach of these Terms

15. Disclaimer of Warranties

The Service is provided "as is" and "as available."

We make no warranties regarding:

• Accuracy
• Reliability
• Availability
• Fitness for a particular purpose

16. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

Any disputes shall be resolved in Bexar County, Texas.

17. Changes to Terms

We may update these Terms from time to time.

Continued use after updates constitutes acceptance.

18. Contact Information

Lucentum LLC

210-801-9315

contact@lucentum.us